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“Good service and a fun way to experience another city.”

Written on: 25/02/2013

Our experience of staying in one of the HouseTrip apartments was very positive - far preferable to staying in an overpriced hotel room. With two young children, we were looking for something friendly and roomy enough for all four of us. The apartment we found delivered just this and had a lot of character too. It made us feel as if we were living in Paris rather than just passing through, we added to the whole experience. We were dealt with efficiently and in a very friendly manner too. 

>>>>>Andrewhousetrip's Response to fomimi's Review

Written on: 16/04/2013

Hello,

My name is Andrew and I work for HouseTrip. I'm so sorry that you had difficulties with a Host. If you would please let me know your HouseTrip username, I can investigate your case and offer any assistance that I can.

Best regards,
Andrew Matthews

******Fomimi's reply to Andrewhousetrip's Comment

Written on: 16/04/2013

Hello,

It does not matter anymore. The host and you both let me down!

Regards

>>>>>Andrewhousetrip's reply to Fomimi's Comment

Written on: 16/04/2013

Well I'm sorry you feel that way Imre, and without knowing the details of your case there is very little I can say except that in the rare situation of a Host cancelling on a Guest, HouseTrip would inform the Guest immediately upon learning of this fact and our dedicated relocations team will do everything possible to find them a suitable alternative for their stay, or provide a full refund if they prefer.

All the best, and again I am truly sorry that you had a tough experience with a Host.

Regards,
Andrew

>>>>>>Andrewhousetrip's reply to Andrewhousetrip's Comment

Written on: 16/04/2013

I have just noticed Imre that you posted this same message to our Facebook wall, so I do in fact know the details of your case so I will repeat here my comment there:



Hello Imre, thank you for your message.

First of all I would like to offer my sincere regrets that you were cancelled on by your chosen Host. This must have been incredibly stressful, given the fact that you booked and paid in advance.

While we always strive to find our Guests a suitable alternative when this rare occurrence happens, and offer Guests a discount on their stay because we do not want to profit from this, unfortunately we can't always find an alternative that suits their individual and varied needs. For example with your booking we had no more single rooms available in central Amsterdam. This has nothing to do with us changing our minds. Nothing would make us happier than being able to find somewhere perfect for you, that matches your price and your expectations.

I know it's not what you were hoping for, but apart from your full refund we have also penalised the property listing's search results position on our website. This often has financial implications for the property Host, and serves as one method of discouragement so that Hosts using HouseTrip are dissuaded from cancelling on Guests.

I personally truly hope that you'll use the voucher we have sent you for money off a future booking, and apologise for any stress you have suffered.

With best regards,
Andrew

“A big mistak in Istanbul ”

Beware don't let the pictures misleading and fool you it written in the discreption luxury flat but it's faraway from luxury it's less than 2 star , what you see in pictures not what you see in realty dirty carpets and the flat in old dirty building , this is not all booking withe house trip even bigger mistake the seames don't care when arrived to the flat my frined refuse to stay in this flat we called house trip and asked them to cancel our reservation and return or payment we paid € 2508 after you deducted one night the asked to send pictures after that they will inspect , so we did send pictures and they promis to call me back but nobody called yet .this is first time I deal withe house trip and the last I will no't leave this matter and when I return home I will take a legal action against them

Ali Alshatti
Abusalem31@gmail.com

>>>>>Andrewhousetrip's Response to Abusalem31's Review

Written on: 08/04/2013

Hello Ali,

I would like to sincerely apologise to you about the delay in response you have received. Please be assured that we are still investigating this issue. One of our team will be in touch with you directly, today, to update you on the current situation.

Thanks very much,
Andrew

*******Abusalem31's reply to Andrewhousetrip's Comment

Written on: 09/04/2013

One word it's a big mistake booking through house trip beware misleading web page. They simply care only how they get their commission from your booking . It's the first and a last time booking with them and I
Will not let them fool my friend like they did to me. We you contact them about misleading of the host regarding his property they argues that the booking and the contract between you and the host and there no direct relation withe them ,so don't let them fool you one they said we will investigate this issue .

>>>>>>>Andrewhousetrip's reply to Abusalem31's Comment

Written on: 16/04/2013

Hello Ali,

I've been in touch with my colleague, Manuel, who dealt with your case. An investigation was launched by our team, and as Manuel has told you this investigation took into account all of the evidence provided to us, including the photos sent by yourself. As your complaint was sent in time, we had not released payment to the Host and did not do so until the conclusion of our investigation.

Despite the evidence, our investigation was found to rule in favour of the Host, and your payment was released to them accordingly. If you wish to discuss any of the specifics of your case, I am personally your disposal and you can reach me on amatthews@housetrip.com.